FAQ

You must be at least 19 years old. The person accepting the order must also meet the age requirement and be available for any required identification check.

Search the retailer’s exact store name and address in the Alcohol and Gaming Commission of Ontario’s official cannabis retailer list. A website badge or the word “licensed” is not a substitute for an official match.

The website includes information for Kitchener, Waterloo, Guelph, Cambridge, Brantford, Puslinch and nearby communities. Enter your complete address at checkout or contact support before ordering to confirm current coverage, fees and availability for your postal code.

The current estimate should be shown before payment or confirmed by support. Traffic, weather, order volume and distance can affect timing, so an estimate is not a guaranteed arrival time.

Use the hours displayed in the checkout and contact section on the day you order. Ontario cannabis delivery must take place within the hours permitted for an authorized retailer, and website hours should be kept consistent across every page.

Any delivery fee, minimum order and free-delivery threshold should appear in the cart before payment. Review the final total rather than relying on an older banner, article or directory listing.

Have valid government-issued identification available. A recipient who appears under 25 should expect an age check at the handoff. Do not send more personal information than the retailer’s reviewed privacy process requires.

No unattended drop should be requested. The eligible recipient should be present at the stated address to accept the order. Do not ask for cannabis to be left on a porch, in a parcel room, with a concierge or with a minor.

Yes, when the address is within the confirmed service area and the building permits the handoff. Include the unit, buzzer and correct entrance, keep your phone available and be ready to meet the driver in an approved location.

Contact support immediately. An address change may affect the delivery zone, fee or timing and may not be possible after dispatch. Do not send the driver to a new location without confirmation.

The payment options displayed in the live checkout are the current options for that order. Do not send payment using instructions copied from an old article, message or third-party directory.

Support should confirm any substitution with you before changing the product or price. If you do not want alternatives, say so when you place the order.

Review the dedicated brothers puff return and order-problem policy before paying. If an item is incorrect, damaged or missing, keep the package and receipt and contact support promptly. Eligibility depends on the product and circumstances.

The privacy policy should explain what information is collected, why it is needed, how it is protected and when it is deleted. Contact support before submitting identification if the process or retention period is unclear.

Keep cannabis in its original packaging and away from children and pets. Do not drive, boat or operate machinery while impaired. Product information is not medical advice; ask a qualified healthcare professional about health conditions or medication interactions.